ARROJO Professional- Policies

Payment Methods

Visa, MasterCard and American Express are accepted.

Shipping Policy

All orders ship via UPS (or a comparable carrier) ground service. Orders will be submitted for shipping within 24 hours of receipt during business days. Orders will arrive within 7 business days. Tracking information can be obtained from the shipment confirmation email or your account online.

If you want your order to ship out the same business day, your order must be placed prior to 11am EST.

Express shipping incurs additional fees. Shipping time does not include processing time and refers to time in transit only.

Shipping charges are based on the weight and zip code of your order and will not exceed $50.

There is a standard handling fee of $9.95 for all orders placed.

Refused shipments will be charged a 15% restocking fee (based on total cost of the order).

Product & Shipment Challenges

Short-Shipment/Mis-Shipment

Please contact Customer Support by replying to the email order confirmation or by calling 1-877-277-6561 as soon as you notice any shipping irregularities. Shipment discrepancies reported after 7 business days from receipt of order may not be honored.

As soon as you notice a short or mis-shipment, please note the item and the number of units.
Refer back to your confirmation email and/or packing slip from Customer Support. The item you requested may be on backorder.
Please double check the entire shipment to make sure that the item was not misplaced or already checked in.
Check shipments to see if there were any extra items. If this is the case, please note which items and how many units you received in error.
Please contact Customer Support as soon as you have all your information.
Please allow up to 48 hours for us to investigate all shipping irregularities before we respond back with a resolution.

Backordered Product

Our goal is to maintain a full stock of inventory at all times. Occasionally, due to circumstances beyond our control, items may be temporarily out of stock. If you placed an order for a back ordered item, you will be credited the amount to your original form of payment. Customer Support will notify you when the items have come back into stock so you can place a new order.

Damages

If you notice any damages please make detailed notes on what items were damaged and, if possible, take digital pictures so we can report these damages to our warehouse.
Contact Customer Support with detailed information on what was damaged (e.g. caps were loose or a bottle was cracked).
Depending on the amount of damages, the product will be replaced or a credit to the original form of payment will be made. This is at the discretion of ARROJO product.

Defective Product

If for any reason you believe an item to be defective please alert Customer Support. We may request that the item be returned directly to ARROJO product for further investigation. Please do not discard the product.

Return Policy

ARROJO product will only allow the return of products in the event that they have been damaged in shipment, or that are from an approved salon that is discontinuing business.

ARROJO product cannot be responsible for any returns made by salon clients of ARROJO Ambassador Salons.

In the event that you should not want to continue doing business with ARROJO product, you may return any unused products within 60 days of the shipment of your introductory order. These products must be returned in original, saleable condition. Please make sure that price stickers are removed and products are in the original packaging, and have not been marked or damaged. Please contact your Relationship Manager if this is something you foresee.

In this event, the ARROJO Ambassador Salon would be credited salon cost minus a 15% restocking charge.

For items that are being returned to ARROJO product, shipping fees are not refundable and are at the buyers expense.

In the event that ARROJO does not want to continue doing business with an account, ARROJO is responsible for taking product back without charging a shipping or restocking fee.

All sales are final on ARROJO DVD’s. In the case that a DVD is defective, we will offer an exchange for the same title only.

All sales are final on back-bar liters purchased using reward dollars, unless damaged.

No credit will be given on products in outdated packaging or any promotional or discontinued products.

Please contact Customer Support at 1-877-277-6561 prior to returning any items. Customer Support will review our return policy with you and arrange for the pickup (call tag) with UPS. Please allow up to 5 business days from when the call tag is issued for a UPS driver to come to your salon with the appropriate labels and tags. Credit will not be given for unauthorized returns.

Return Procedures

Upon notification of your return, Customer Support will review the return policy with you via phone or email.
Please properly box all returns. Product should be packed upright with caps secured, packing material and the box(s) securely taped. Products that arrived damaged or leaking must be sent back in a securely closed plastic bag to avoid leakage during transit which will compromise the return.
Please notify us with the following:

The total number of boxes ready for pickup
The name, size and quantity of each product
The reason for the return (specify by item)
If anything needs to be added to the pickup, please alert us so we can update the call tag
Do not pack any boxes over 50 lbs.
Alert your front desk that UPS will be coming to pick up boxes being returned to ARROJO product.
If UPS does not come within 7 business days please contact Customer Support.
Please allow up to 30 business days for your call tag to be processed from start to finish. Credits to your account will be placed in the original form of payment. You will receive an email confirmation of the total credit.

Inactive Accounts

Accounts that have not placed an order with ARROJO product for six months will be considered inactive. No reward dollars will carry over, and such accounts will need to reapply for the ARROJO Salon Ambassadors Program.

ARROJO Ambassador: Policies & Procedures	Payment Methods Visa, MasterCard and American Express are accepted. Shipping Policy All orders ship via UPS (or a comparable carrier) ground service. Orders will be submitted for shipping within 24 hours of receipt during business days. Orders will arrive within 7 business days. Tracking information can be obtained from the shipment confirmation email or your account online. If you want your order to ship out the same business day, your order must be placed prior to 11am EST. Express shipping incurs additional fees. Shipping time does not include processing time and refers to time in transit only. Shipping charges are based on the weight and zip code of your order and will not exceed $50. There is a standard handling fee of $9.95 for all orders placed. Refused shipments will be charged a 15% restocking fee (based on total cost of the order). Product & Shipment Challenges Short-Shipment/Mis-Shipment Please contact Customer Support by replying to the email order confirmation or by calling 1-877-277-6561 as soon as you notice any shipping irregularities. Shipment discrepancies reported after 7 business days from receipt of order may not be honored. As soon as you notice a short or mis-shipment, please note the item and the number of units. Refer back to your confirmation email and/or packing slip from Customer Support. The item you requested may be on backorder. Please double check the entire shipment to make sure that the item was not misplaced or already checked in. Check shipments to see if there were any extra items. If this is the case, please note which items and how many units you received in error. Please contact Customer Support as soon as you have all your information. Please allow up to 48 hours for us to investigate all shipping irregularities before we respond back with a resolution. Backordered Product Our goal is to maintain a full stock of inventory at all times. Occasionally, due to circumstances beyond our control, items may be temporarily out of stock. If you placed an order for a back ordered item, you will be credited the amount to your original form of payment. Customer Support will notify you when the items have come back into stock so you can place a new order. Damages If you notice any damages please make detailed notes on what items were damaged and, if possible, take digital pictures so we can report these damages to our warehouse. Contact Customer Support with detailed information on what was damaged (e.g. caps were loose or a bottle was cracked). Depending on the amount of damages, the product will be replaced or a credit to the original form of payment will be made. This is at the discretion of ARROJO product. Defective Product If for any reason you believe an item to be defective please alert Customer Support. We may request that the item be returned directly to ARROJO product for further investigation. Please do not discard the product. Return Policy ARROJO product will only allow the return of products in the event that they have been damaged in shipment, or that are from an approved salon that is discontinuing business. ARROJO product cannot be responsible for any returns made by salon clients of ARROJO Ambassador Salons. In the event that you should not want to continue doing business with ARROJO product, you may return any unused products within 60 days of the shipment of your introductory order. These products must be returned in original, saleable condition. Please make sure that price stickers are removed and products are in the original packaging, and have not been marked or damaged. Please contact your Relationship Manager if this is something you foresee. In this event, the ARROJO Ambassador Salon would be credited salon cost minus a 15% restocking charge. For items that are being returned to ARROJO product, shipping fees are not refundable and are at the buyers expense. In the event that ARROJO does not want to continue doing business with an account, ARROJO is responsible for taking product back without charging a shipping or restocking fee. All sales are final on ARROJO DVD’s. In the case that a DVD is defective, we will offer an exchange for the same title only. All sales are final on back-bar liters purchased using reward dollars, unless damaged. No credit will be given on products in outdated packaging or any promotional or discontinued products. Please contact Customer Support at 1-877-277-6561 prior to returning any items. Customer Support will review our return policy with you and arrange for the pickup (call tag) with UPS. Please allow up to 5 business days from when the call tag is issued for a UPS driver to come to your salon with the appropriate labels and tags. Credit will not be given for unauthorized returns. Return Procedures Upon notification of your return, Customer Support will review the return policy with you via phone or email. Please properly box all returns. Product should be packed upright with caps secured, packing material and the box(s) securely taped. Products that arrived damaged or leaking must be sent back in a securely closed plastic bag to avoid leakage during transit which will compromise the return. Please notify us with the following: The total number of boxes ready for pickup The name, size and quantity of each product The reason for the return (specify by item) If anything needs to be added to the pickup, please alert us so we can update the call tag Do not pack any boxes over 50 lbs. Alert your front desk that UPS will be coming to pick up boxes being returned to ARROJO product. If UPS does not come within 7 business days please contact Customer Support. Please allow up to 30 business days for your call tag to be processed from start to finish. Credits to your account will be placed in the original form of payment. You will receive an email confirmation of the total credit. Inactive Accounts Accounts that have not placed an order with ARROJO product for six months will be considered inactive. No reward dollars will carry over, and such accounts will need to reapply for the ARROJO Salon Ambassadors Program.